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Terms of Service
Last updated: 14 September 2026 · Version 1.1
1. Agreement
By creating an account, booking a service, or offering services on GetPhoto, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.
2. Platform role
GetPhoto operates a marketplace connecting customers with independent creative service providers (Partners). GetPhoto is not the service provider unless explicitly stated. Payments are processed through GetPhoto's payment layer, and Partner payout eligibility is determined according to the applicable booking, completion and payment policies.
3. Accounts
You must provide accurate information, keep credentials secure, and maintain one account per person unless authorised by GetPhoto. You are responsible for activity under your account.
4. Bookings and payments
Bookings are subject to Partner acceptance, scheduling policies, and payment requirements shown at checkout. Cancellation and refund rules disclosed during booking and in applicable GetPhoto policies apply. Chargebacks or abuse of payment flows may result in account suspension.
5. Partner obligations
Partners must deliver services professionally, comply with verification requirements, use in-platform communication for booking coordination, and not solicit off-platform payment for GetPhoto bookings.
6. Reviews and content
Users may submit honest reviews. Contact details, off-platform payment requests, and abusive content are prohibited in reviews, responses, and public profile fields. GetPhoto prohibits objectionable content in four categories: (AS-01) Sexual / Obscene; (AS-02) Hate / Discriminatory; (AS-03) Harassment / Threats / Violence; (AS-04) Illegal Activity. Users can report violating content and block other users. Reports are reviewed under GetPhoto's Apple Safety process, with a target of resolution within 24 hours of submission. Violating content may be removed; a report alone does not mean automatic account blocking.
7. Disputes
Disputes must be opened through GetPhoto's available dispute tools within the applicable dispute window. GetPhoto may review evidence, mediate, or determine outcomes according to applicable platform policies and booking evidence.
8. Suspension and termination
GetPhoto may suspend or terminate access for policy violations, fraud risk, or legal requirements. Outstanding financial obligations survive termination where applicable.
9. Limitation of liability
To the extent permitted by Malaysian law, GetPhoto is not liable for indirect or consequential losses arising from partner services. Nothing in these terms limits non-excludable consumer rights.
10. Changes and contact
We may update these terms with notice via the platform. Material changes apply prospectively. Questions about these Terms may be directed to support@getphoto.app.
See also Privacy Policy.